Marketing & Customer Service
Marketing & Customer Service
Navigating Negative Reviews
2021 VR Women's Summit: Navigating Negative Reviews with Jennifer Frankenstein-Harris and Ashley Kubiszyn We all do it. We let the rare unhappy guest (or owner)…
The Three Ps of Brand Standards: People, Process, and Promise
2021 VR Women's Summit - The Three Ps of Brand Standards: People, Process, and Promise with Koryn Okey With increased focus on contactless check-in and…
World-Class OTAs: Podcast Hosts Alex & Annie Put Got2Go in the Hot Seat
2021 VR Women's Summit - Building a World-Class OTA: Podcast Hosts Alex & Annie Put Got2Go in the Hot Seat with Annie Holcombe and Alex…
Fundamental Shifts Shaping the Digital Marketing Landscape
2021 VR Women's Summit: Fundamental Shifts Shaping the Digital Marketing Landscape with Vanessa Humes Do you need digital marketing when things are good? You may…
How to Capture Additional Income from Each Booking with Shauna Simmonds
BnSellit’s COO, Shauna Simmonds, will discuss a new and exciting way to capture additional revenue from your short-term rental properties. Introducing BnSellit’s innovative app that…
Rise of “Voice” within the Hospitality Industry with Amazon’s Dana Alia
Learn how voice technology can delight your guests and improve your property’s productivity from the experts at Alexa. Alexa Smart Properties for Hospitality provides device…
The Magic Fairy Dust of Guest Loyalty with Tyann Marcink Hammond
Guest loyalty is directly related to profitability, brilliant guest experience, and social responsibility. Learn how to build your own private army of loyal guests with…
A League of Their Own: Polish through Professionalization
2021 VR Women's Summit - A League of Their Own: Polish through Professionalization with Brandy Canaley, Violet Carlsberg, Ashley Kubiszyn, Joy Ritter, and moderated by…
Using Virtual Tours to Stand Out and Win Inventory
2021 VR Women's Summit: Using Virtual Tours to Stand Out and Win Inventory with Ashley Kraft, Rebecca Lombardo, Alex Husner, and Jill Schott What exactly…
Create a Powerful Brand: Lead & Grow a Passionate Business Following
2021 VR Women's Summit - Create a Powerful Brand: Lead & Grow a Passionate Business Following with Amber Hurdle How to brand and differentiate yourself…
How to Successfully Pursue New Homeowners
2021 VR Women's Summit: How to Successfully Pursue New Homeowners with Sarah Bradford, Jennifer Frankenstein-Harris, Annee Martin, and Sharon Walker We now have a whole…
Seven Best Practices for Increasing Direct Bookings with Debi Steigerwald
In 2021, the percentage of direct bookings dropped by double digits, a trend we’ve been seeing for the last three years. Join this fast-moving session…
Social Media Success Framework with Jodi Bourne
Social media and marketing expert Jodi Bourne will guide you through how to create a social media strategy that grows your audience, strengthens your brand,…
Gold in Vacation Rentals: Using Amenities and Design to Increase Profits
2021 VR Women's Summit - The Gold in Vacation Rentals: Increase Profits with Amenities and Design with Elizabeth Carson Ellington Elizabeth Carson Ellington made a…
Group Therapy & Bourbon: Learning from Our Craziest Guest Experiences
2021 VR Women's Summit: Group Therapy & Bourbon: Sharing and Learning from Tackling Our Craziest Guest Experiences with Amber Harris and Amanda Martins “Amber, you…
The Complete Guest Experience: Insights & Ideas from Leading PMs
2021 VR Women's Summit: The Complete Guest Experience with Brittany Blackman, Karen Bobe, Sarah Bradford, Alex Husner, Lauren Madewell, and moderated by Adrienne Clark and…
Creating Safe & Enjoyable Guest Experiences with Susie Cross & Monica Snyder
Your guests expect a seamless and enjoyable experience while at your property. You expect a solution that delivers security and convenience that improves property management,…